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Investing in uncertain times

Helping you to stay connected during coronavirus and beyond.

Times of market uncertainty

During times of market uncertainty, it’s natural for some investors to feel concerned. Share prices can rise and fall but, for the long-term investor, this shouldn’t be the primary concern.

Throughout this unprecedented period, we will focus on providing you with information from our investment experts, which will help guide you alongside your financial adviser.

Tips from our in-house experts

We are open and here to help you and your financial adviser. To help you to feel better connected and supported in the coming months, here are four tips from our in-house experts.

Remember to discuss your plans with your financial adviser before making any changes to your investment with us.

1. Go online to view your accounts

Your online Customer Centre is the quickest and easiest way for you to access the most up to date information about your investments including valuations and performance.

Login to your account

2. Send requests digitally

Our Prompt tool makes it quicker and easier for you to make changes to your investments by sending your documents and forms directly to us.

Visit the Prompt tool

3. Get ready for digital payments

Make sure you are set up to pay in or take out money by bank transfer to avoid any unnecessary delays. Find out how by speaking to your financial adviser or reading our FAQs.

Read our frequently asked questions

4. Remember the basic principles of investing

It’s reassuring to know that the fundamental principles of investment remain as sound as ever. Read our guide on how to help preserve your investment’s value.

Principles of investing guide

Stay up to date with your investments online

All Quilter's platform customers automatically have access to our online services. Your online account allows you to see how your money is performing with no paperwork to worry about.

If you haven’t already done so, activate your online Customer Centre account today.

Activate your online account

We're here to help you

While our phone lines are very busy, we are prioritising the most urgent requests such as:

  • serious ill health or bereavement claims
  • power of attorney queries
  • making investments
  • taking money out or switching funds
  • requests from those whose circumstances mean they need an extra level of support.

If you have an urgent request, please bear with us as it may take a little longer than usual for us to respond. We really appreciate your patience at this time.

Stop and think: Stay safe from scams

Coronavirus has led to a rise in fraudsters who are impersonating Quilter and other financial service providers. Read our guidance to help keep your finances safe and secure.

Stay safe from financial scams