We know that your job has been made harder by having to restrict personal contact with your clients. So, to make things easier for you, we have temporarily changed our procedures so that, if you are unable to use the usual process, you can submit documentation while avoiding paper and wet signatures.
You already use email and Prompt, so now we are allowing you use it to submit documentation for a number of key transactions. This includes requests for income payments, withdrawals and adviser fees. It means that, for a limited period, we are prepared to accept uncertified documentation, with certain provisos. We will also accept forms signed via digital signature providers such as AdobeSign and DocuSign.