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Contact us

Now more than ever, we're working hard to prioritise customers with urgent or complex queries. That's why we're asking our supportive customers to resolve their queries using their online account.

How can we help?

As you can appreciate, the current situation is having an impact on our call wait and email response times.

If you would still like to speak to us about your query, you can call us using the numbers below, however please expect there to be a delay in answering your call. Thank you for your support and patience at this time.

Customer Service Centre

Lines are open 8:30am to 5:30pm, Monday to Friday.

Quilter House
Portland Terrace
SO14 7EJ

Contact us from abroad

If you're calling us from outside the UK, contact us on the following number:

Lines open from 8:30am to 5:30pm UK local time, Monday to Friday.

Please be aware that calls and electronic communications may be recorded for monitoring, regulatory and training purposes and records are available for at least five years.